Yes, we ship all over the world! We offer free shipping over $100.00 AUS WIDE and to the U.S.A. Please click here for all other shipping rates.

It depends on where you are. Orders dispatch within 5 business days from our studio. Standard Aus Shipping can take up to 5 Business Days. Overseas deliveries can take anywhere from 10-20 business days. Delivery details will be provided at checkout and can also be found here

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us at info@zaybackids.com directly and we’ll take you through the process.

Our warehouse team process and pack orders quite quickly, so unfortunately, we're unable to change or cancel an order once it has been placed. We encourage you to make sure all the details are correct when you checkout!

The price shown on the web site at the time of purchase is the final purchase price, no exceptions. If the price of an item has changed since you purchased that item(s), the new prices cannot be transferred to any previous orders. We do not offer price adjustments.

1. We were unable to verify your billing information
2. The item suddenly became out of stock.

Our store policy is that we do not refund unless in the case of faulty items, in this case we assess the item & replace or refund the product. Otherwise, we offer returns for store credit. If you think your order is eligible for a refund or replacement, please contact info@zaybackids.com straight away. You can find our complete Returns Policy by clicking here. Please note, we cannot accept returns during SAMPLE / SALE periods. All orders placed during this time are final. 

International shipments may be subject to import taxes, duties and custom fees that are levied once the package reaches the country of destination, and are the responsibility of the recipient.

Please be sure your code is entered correctly and applied before submitting your order. All promotions and/or codes cannot be applied after the transaction is complete.

Promotional codes do expire; please be sure to look at the terms and conditions of the discount code to make sure the offer is still valid.

Unique credit codes do not expire; If you have received a unique code from us, please keep in mind it can only be used once and cannot be combined with another promotion or be applied to shipping costs.